The Coastal Cleaning Co. – Terms & Conditions

I. Booking Accuracy & Property Condition

All services, pricing, time allocations, and any satisfaction guarantee are strictly based on the information and tasks provided at the time of booking and the condition of the property as disclosed by the client. The client is fully responsible for honestly and accurately disclosing the property’s condition, including any clutter, debris, pet hair, build-up, appliances, or other factors that may affect cleaning time. The estimate provided at booking is based solely on this information and is not a guaranteed final price.

If the property condition differs from what was disclosed — including excessive dirt, inaccessible or cluttered areas, unlisted rooms or appliances, or post-construction/renovation debris — The Coastal Cleaning Co. reserves the right to adjust pricing, reclassify the service, charge additional time, or decline to proceed. Variations arising from inaccurate or incomplete information are the responsibility of the client and are not grounds for dispute, refund, or compensation.

II. Property Requirements

2.1 Utilities: Hot running water, electricity, and adequate lighting must be available. Air-conditioning may be used to ensure safe and comfortable working conditions. If conditions are unsafe or utilities unavailable, The Coastal Cleaning Co. may suspend or terminate the clean. Cleaning may be rescheduled once conditions are safe.

2.2 Surface & Floor Access: All surfaces and floors must be reasonably clear and accessible. Excessive clutter, personal items, or large obstacles may render areas inaccessible. Inaccessible areas will be noted, and cleaning will only occur on exposed and reachable areas. No discount or refund applies for inaccessible areas.

2.3 Safety: The Coastal Cleaning Co. reserves the right to decline cleaning of any area deemed unsafe, unhygienic, or excessively cluttered. Cleaning will continue in other accessible areas.

III. Health & Safety

Staff cannot clean or come into contact with human or animal bodily fluids (faeces, urine, vomit) due to health risks. The Coastal Cleaning Co. may refuse service or entry to properties that pose a health or safety risk.

IV. Booking Duration

Clients are responsible for booking sufficient time for the clean. If less time is booked than recommended, cleaning may be incomplete and no refunds or discounts will be given.

V. Payment Terms

Invoices are due on the day of service. A $10 late fee per day applies to overdue invoices.

VI. Property Responsibility

Once cleaning is complete and staff have left, The Coastal Cleaning Co. is no longer responsible for the property. The client is responsible for securing the property.

VII. Access Requirements

Incorrect, unclear, or missing access instructions may result in reduced cleaning time, additional charges, or time spent waiting being deducted from the booked clean.

VIII. Photos for Quality Assurance

Staff may take before and after photos for internal quality assurance. Photos will not be shared without written permission. Clients may opt out by notifying the company in advance.

IX. Linen Changes

Clients must provide clean, dry linen for any included bedding changes. Washing or drying used bedding during the clean is not guaranteed.

X. Promotions

Discount codes are valid for one-time use and cannot be combined with other offers.

XI. Short Notice Bookings

A $50 surcharge applies for bookings made less than 24 hours in advance.

XII. Cancellation, Reschedule & No-Show Policy

12.1 Cancellations

  • 48 hours’ notice: No fee

  • Less than 48 hours’ notice: 100% of total invoice applies

12.2 Reschedules

  • Client-initiated, more than 24 hours’ notice: No fee

  • Client-initiated, less than 24 hours’ notice: 25% of total invoice may apply

  • Company-initiated: No fee; reschedule offered

12.3 No-Shows

  • Client: 100% of total invoice applies; reschedule fees may apply

  • Company: No charge; clean rescheduled

XIII. Bond Return Responsibility

The Coastal Cleaning Co. does not guarantee bond returns. Bond decisions are made by the property manager or real estate agency. Clients must communicate specific cleaning requirements before the clean. Misrepresentation may result in additional charges or rescheduling. Cleaning does not include repairs, restoration, or rectification of damage beyond professional cleaning scope.

XIV. Final Booking Responsibility

The client is responsible for booking sufficient time and clearly advising any particular requirements. Insufficient time may result in incomplete cleaning. No refunds or discounts apply.